Department
Leadership & Operations
Employment Type
Full-Time W-2 Employee
Work Arrangement
Remote / Hybrid
Reports To
CEO / Owner
Compensation
$70,000–$80,000 annually
Performance Incentive
Production Performance Bonus — Eligible
Position Level
Management
Actual compensation will depend on experience, qualifications, leadership ability and responsibilities.
Position Overview
The General Manager / Operations Manager is responsible for coordinating the day-to-day administrative and operational activities of JM Connect Services.
This position will help transform the company's vision and strategy into organized, measurable and profitable operations.
The General Manager will NOT perform field trade work. Instead, this position coordinates the people, systems, processes, schedules, customers, subcontractors and administrative activities required to deliver successful projects.
Responsibilities
- Manage daily business operations.
- Coordinate administrative functions.
- Coordinate customer service and scheduling.
- Coordinate estimates and project administration.
- Coordinate with field supervisors.
- Coordinate with qualified subcontractors.
- Monitor active projects.
- Monitor schedules and deadlines.
- Monitor project status.
- Help ensure projects remain within approved scope.
- Monitor customer satisfaction.
- Resolve operational problems.
- Monitor operational costs.
- Coordinate purchasing and materials.
- Develop operational procedures.
- Improve company workflows.
- Implement systems that allow the company to scale.
- Establish KPIs.
- Monitor operational performance.
- Coordinate with Business Development.
- Coordinate with Marketing.
- Support recruiting and onboarding.
- Evaluate team and subcontractor performance.
- Conduct team meetings.
- Prepare management reports.
- Report results to the CEO / Owner.
Ideal Candidate
- 5+ years of operations or management experience preferred.
- Experience in home services, construction administration, property management, facilities management, restoration, real estate services or related industries preferred.
- Strong leadership.
- Excellent organization.
- Strong communication.
- Strong problem-solving.
- Ability to manage multiple priorities.
- Experience managing teams and vendors.
- Experience with CRM or project management software.
- Strong computer skills.
- Ability to analyze KPIs.
- Ability to work independently in a remote environment.
- Bilingual English/Spanish is a plus.
Production Performance Bonus
Eligible employees may participate in JM Connect Services' Production Performance Bonus Program.
Performance may be evaluated using:
- Revenue growth
- Gross profit
- Project profitability
- Operational efficiency
- Customer satisfaction
- On-time completion
- Quality
- Productivity
- Cost control
- Other company-established KPIs
The bonus is an incentive and is not automatically guaranteed.
Eligibility, performance criteria, calculation methods and payment timing will be established by the company.
Career Path
- General Manager / Operations Manager
- Director of Operations
- Senior General Manager
- Executive Leadership
Application
Apply Now
Complete the application below. Fields marked with an asterisk are required.
Compensation ranges are estimates based on experience, qualifications, scope and business needs. Final compensation and the applicable employment or contractor classification will be established in the applicable employment or contractor agreement and determined according to the actual working relationship and applicable law.